The Directorate seeks to effectively support the business of the Institute: offering practical and quality training in Transport and Logistics responsive to a dynamic market through education, research, and technology. The department also runs other auxiliary services offered by the Institute eg catering, accommodation and hire of facilities.

The services provided by the department include Financial Management, Human Resources, Procurement, ICT and the general administration of the Institute. The directorate is also tasked with the establishment and management of an effective system of internal controls.